There has been a huge increase in people contacting the helpline, who have been left with no heating at all often in Rural areas of the region that rely on oil heating or that are not connected to the gas mains.
Worryingly, there has also been an increase in calls and referrals from vulnerable people such as the elderly, people with mental health problems, disabilities and physical health problems who have been told to self-isolate and do not have the support structure they perhaps had...