Call us on: 01609 767 555


About Us

Warm and Well in North Yorkshire is a partnership project bringing together organisations from the public, private and charity sector with the aim of reducing the number of cold homes, cold people and cold deaths within North Yorkshire. By working together, the project aims to reach communities and households across the seven districts of North Yorkshire.

The Warm and Well Single Point of Contact is managed by Citizens Advice Mid-North Yorkshire as part of their three-year contract to deliver Winter Health Coordination across North Yorkshire. The contract is funded by North Yorkshire County Council on behalf of the North Yorkshire Winter Health Strategic Partnership.

Community First Yorkshire has been awarded British Gas Energy Trust funding to help people living in cold homes by providing home visits, debt advice sessions, installation of energy efficiency measures, a hardship fund and awareness raising events. It is also contributing towards the running costs of Warm and Well in North Yorkshire’s single point of contact

Who is eligible for help?

The project aims to support:

  • People on low incomes or benefits
  • Over 65s
  • Families with young children
  • Anyone with physical or mental health issues

Support for individuals

Warm & Well in North Yorkshire offers advice, guidance and hands-on support to residents across the county. This might include:

  • Advice on how to save money on energy costs, switching suppliers, grants and priority service
  • Home visits to advise on how to make your home warmer and more energy efficient, or for help with minor repairs
  • Access to a Hardship Fund for those in urgent need

Support for organisations

A range of support is available for frontline workers, organisations, groups and parish councils including:

  • Training and awareness on fuel poverty, energy efficiency, and how to apply for the Warm Homes Discounts scheme
  • Advice on how to set up winter schemes to keep communities safe
  • Campaigns, resources and top tips for providing guidance
  • Talks and information sessions

Make a referral

Anyone can get in touch. Individuals can call the Helpline, or professionals or relatives can get in touch on someone’s behalf.

Make a referral

Referrals can be made into the project if someone is living in or at risk of a cold home or fuel poverty, struggling to afford their energy bills, or worried about winter. These can be made by professionals and by individuals themselves.

MAKE A REFERRAL HERE